Villa Leofal

Rules and Regulations for Your Stay

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RULES AND REGULATIONS FOR RESERVATIONS AND STAYS AT WILLA LEOFAL
Effective as of: June 1, 2026

These Regulations set out the rules governing the provision of electronic services, the making of reservations, the conclusion of accommodation rental agreements, and the terms of stay and use of the Willa Leofal facility in Suwałki. These Regulations constitute the regulations referred to in Article 8(1)(1) of the Act of 18 July 2002 on the provision of services by electronic means.

1. Definitions and Service Provider Information

  1. Service Provider / Landlord – “LEOFAL” INSURANCE BROKERAGE LIMITED LIABILITY COMPANY, 93B/47 Teofila Noniewicza St., 16-400 Suwałki, Tax ID (NIP): 8441906886. Email: villa.leofal@gmail.com, account number: 92 9367 0007 0010 0015 8785 0002 (Rutka Tartak Cooperative Bank).
  2. Obiekt – miejsce noclegowe w obiekcie Willa Leofal, zlokalizowanym przy ul. Ludwika Waryńskiego 4, 16-400 Suwałki.
  3. Guest / Booker – a natural person with full legal capacity, a legal entity, or an organizational unit that enters into an Accommodation Rental Agreement with the Service Provider.
  4. Website / Booking Engine – an online presentation of the Service Provider’s offerings that enables users to enter into an accommodation rental agreement online.
  5. Accommodation Lease Agreement – a contract concluded through the Website upon confirmation of the reservation, governing all mutual rights and obligations. These Terms and Conditions constitute an integral part of the contract. The provisions of the Act of June 21, 2001, on the Protection of Tenants’ Rights and Municipal Housing Stock do not apply to this contract.
  6. Total Service Price – the total cost indicated at the time of booking, including amounts due under the Agreement and all taxes and public levies.

2. General Provisions and Technical Requirements

  1. The service provider offers the following services electronically: entering into accommodation rental agreements, sending reservation confirmations via email or SMS, and processing payments.
  2. To use the Website and make a reservation, you must:
    • Internet access and the latest version of a web browser (e.g., Chrome, Firefox, Safari, Edge),
    • An active and properly configured email account,
    • A program for viewing PDF files.
  3. The rules governing the processing of personal data and cookies are set forth in Appendix 1 (Privacy and Cookies Policy).

3. How to Enter into an Accommodation Lease Agreement

  1. The Agreement is concluded via the Electronic Reservation Form after selecting the dates of stay, the chosen accommodation, the number of guests, and providing the required personal information.
  2. Before submitting your reservation, you must accept the Terms and Conditions and click the button confirming your order, which constitutes an obligation to pay.
  3. The agreement is considered concluded upon the Service Provider’s acceptance of the form and the display or transmission of a message containing the reservation number.
  4. The Guest receives an email containing the details of the Agreement, the Total Price of the Service, the deadlines, and payment instructions. Failure to pay by the specified deadline results in the automatic cancellation of the reservation and the Service Provider’s withdrawal from the Agreement.
  5. It is prohibited to sublet the accommodation or make it available to third parties without the Service Provider’s consent.

4. Payments, Changes, and Cancellations

  1. Payments are processed electronically through payment gateways or by traditional bank transfer.
  2. You can cancel or change your reservation by clicking the dedicated link in the email or by contacting the staff at Willa Leofal directly.
  3. The financial terms of cancellation depend on the fare type (refundable or nonrefundable) selected at the time of booking.

5. Length of Stay, Check-In, and Check-Out

  1. The check-in time is 2:00 p.m. on the day of arrival, and check-out is at 11:00 a.m. on the day of departure.
  2. Standard check-in is from 2:00 p.m. to 8:00 p.m. (Self-check-in using access codes sent after payment for your stay).
  3. Staying in the apartment after 11:00 a.m. without prior arrangement may result in a charge for an additional night.

6. Age Verification and Standards for the Protection of Minors

  1. The person making the reservation and checking in must be at least 18 years old. A photo ID is required at check-in or during verification.
  2. Protection of Minors: This site complies with the Standards for the Protection of Minors. The service provider reserves the right to verify the identity of a minor and his or her legal relationship with the adult under whose care he or she is.

7. Rules of Stay and Public Order

  1. Quiet hours at the facility are from 10:00 p.m. to 6:00 a.m. .
  2. The following is strictly prohibited at the Facility: organizing events, parties, social gatherings, and bachelorette and bachelor parties.
  3. Guests who behave aggressively or disrupt the peace may be required to leave the Facility without being entitled to a refund of their stay.

8. Children and Animals

  1. Children are under the constant supervision of adults while at the property. Children aged 3 years and older are charged the same rate as adults. The property does not offer extra beds or cribs.
  2. Pets are allowed only with prior approval from the Service Provider and may be subject to additional fees.

9. No Smoking and Liability for Damages

  1. Throughout the entire Facility, there is a complete ban on smoking—including tobacco, e-cigarettes, and the use of open flames.
  2. The guest bears full financial responsibility for any damage to or destruction of the Facility’s equipment caused by the guest’s fault.
  3. If damage is discovered after check-out, the guest may be charged a repair fee of up to 400 PLN (or more, depending on the actual cost of the damage).

10. Complaint Procedure

  1. Any complaints regarding our services must be submitted in writing or by email to villa.leofal@gmail.com within 14 days of the end of your stay.
  2. The complaint should include your first name, last name, the email address provided at the time of booking, and a description of the problem.
  3. The service provider will review the complaint within 14 days of receiving it and will respond in the same manner. If additional information is required, the deadline begins from the moment the complete information is received.

11. Waiver of the Right to Withdraw from the Contract and Final Provisions

  1. No right of withdrawal: Pursuant to Article 38(12) of the Act of May 30, 2014, on Consumer Rights, the consumer does not have the right to withdraw from a distance contract in the case of contracts for the provision of accommodation services within a specified time period.
  2. This agreement is governed by Polish law. The person making the reservation is responsible for the accuracy of the information provided.
  3. In matters not covered herein, the provisions of the Civil Code and the Act on the Provision of Electronic Services shall apply.